Legal
Refund & Cancellation Policy
Short version: failed or double payments are refunded in full. Once a plan starts, unused days are not refunded. If our service is down for more than 24 hours because of us, we add the lost days to your plan for free.
Cancellation
Plans are prepaid and never renew automatically, so there is nothing to cancel. To stop trading at any time, pause or delete your strategy in the app. Your plan stays active until its end date.
When we refund
- Money was taken but your plan did not activate within 24 hours.
- You were charged twice for the same order.
These are refunded in full to the original payment method within 5–7 working days after we confirm them. Your bank may take a few more days to show it.
When we don't refund
- Days left on a plan that has started.
- Trading results. A loss, or fewer trades than expected, is not a reason for a refund.
- Problems on Delta Exchange's side or with your API key or margin.
- Accounts blocked for misuse, sharing or chargebacks.
Service outages
If VardanAlgo is unavailable for more than 24 hours in a row because of a fault on our side, we add the lost days to your plan at no cost.
How to ask
Contact us within 7 days of the payment, with your order number (on your receipt). We reply within 2 working days.